Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@dailypatches.in. Please note that returns will need to be sent to the following address: Will Be Provided when approve 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@dailypatches.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Free Gifts and Promotional Items

Free gifts and promotional products are offered as part of specific offers and are subject to the terms and conditions of that offer.

If a free product is available as part of an offer but the customer removes the free product from their cart before completing the purchase, Daily Patches will not be responsible for providing or shipping the free product separately after the order has been placed.

Free products are processed and shipped along with the original order and involve additional packaging, handling, and shipping costs. Therefore, once an order has been successfully placed without the applicable free product included in the cart, the free product cannot be claimed or added separately at a later date.

Free products cannot be exchanged for cash, credit, or another product.

Packaging and Product Appearance Changes

As a growing and evolving brand, Daily Patches may periodically update or improve its product packaging, labels, design, colors, or other packaging elements to improve the customer experience and product presentation.

These packaging updates do not represent a change in the actual product. The same product may therefore be delivered in either an older or newer version of the packaging depending on inventory and the date of purchase.

Differences in packaging, labeling, artwork, colors, or design alone are not considered a defective, damaged, incorrect, or different product and will not qualify for a return, refund, replacement, or exchange.

We appreciate your understanding as we continue to improve and evolve our brand and packaging while maintaining the same core product.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@dailypatches.in.